Last Updated: November 2026
1. Introduction
Welcome to Aircond Clinic (www.aircondclinic.com). Your privacy is important to us. This Privacy Policy explains how Asyura Trading and 363 Khalifah Solution Sdn Bhd, operating under the Aircond Clinic brand, collect, use, disclose and protect your personal information when you visit our website, contact us or engage our services.
We are committed to handling personal information responsibly in accordance with applicable Malaysian personal data protection laws, including the Personal Data Protection Act 2010 (PDPA).
2. Information We Collect
We may collect personal information that you voluntarily provide, including:
- Full name and contact details.
- Phone number and email address.
- Company name and business information.
- Property or project location.
- Service enquiries and quotation details.
- Information submitted through website forms, email or WhatsApp.
- Other information necessary to provide our services.
We may also collect certain technical information when you visit our website, such as IP address, browser type, device information and website usage data through cookies or analytics tools, where applicable.
3. How We Use Your Information
Your personal information may be used for the following purposes:
- Responding to enquiries and service requests.
- Preparing quotations, proposals and invoices.
- Providing air conditioning, robotic duct cleaning, IAQ assessment and other HVAC services.
- Arranging appointments, site visits and project coordination.
- Communicating service updates and relevant information.
- Improving our website, customer experience and business operations.
- Meeting legal, regulatory and administrative requirements.
4. Disclosure of Personal Information
We do not sell your personal information to third parties.
However, we may share relevant information with trusted service providers, business partners, contractors or authorised personnel when necessary to deliver our services, manage projects, process payments or fulfil legal obligations.
We may also disclose information when required by applicable laws or authorised government authorities.
5. Data Protection and Security
We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration, misuse or loss.
Access to personal information is restricted to authorised individuals who require the information for legitimate business purposes.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
6. Cookies and Website Analytics
Our website may use cookies and analytics technologies to improve website functionality, understand visitor behaviour and enhance user experience.
These technologies may collect information such as pages visited, browsing activity and device details.
You may manage or disable cookies through your browser settings. However, some website features may not function properly if certain cookies are disabled.
7. Third-Party Websites and Services
Our website may contain links to external websites or services, including Google Maps, social media platforms and WhatsApp.
These third-party platforms operate under their own privacy policies and terms of use. Aircond Clinic is not responsible for the privacy practices or content of external websites.
We encourage visitors to review the relevant privacy policies when using third-party services.
8. Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including business operations, customer service, contractual obligations and legal requirements.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it, subject to applicable legal requirements.
9. Your Rights
Subject to applicable Malaysian laws, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Withdraw consent to the processing of personal information, where applicable.
- Request that we stop using your information for direct marketing.
- Make enquiries or complaints regarding the handling of your personal information.
Requests may be submitted through the contact details provided below. We may need to verify your identity before processing certain requests.
10. Changes to This Privacy Policy
Aircond Clinic reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, website functionality or applicable legal requirements.
Any updates will be published on this page together with the revised date.
11. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Asyura Trading | 363 Khalifah Solution Sdn Bhd
Operating as Aircond Clinic
Address:
33-5-2, Blok E, Jalan Semarak Api 2,
Diamond Square Commercial Centre,
53300 Kuala Lumpur, Malaysia.
Phone / WhatsApp: 019-448 9203
Email: sale@aircondclinic.com
Website: www.aircondclinic.com
Aircond Clinic — the power to heal.